FAQ's

Frequently Asked Questions (FAQ’s)

Q #1: Who we are?

Answer: Check out our About Us page 

Q #2: How do I make a purchase on your website?

Answer: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now" button. Review your cart. Enter your shipping and billing information and place your order. We'll have your order shipped to you 2-3 business days!

Q #3 When do I receive my purchase

Answer: Check our Shipping Policy

Q #4: How do I track your package

Answer: You can track your package from Track Your Oder at the top bar of our website or from the shipping company’s website using your tracking number, or directly from your account, if you have an account with us.

Q #5: What happens if order is not received after the estimated delivery time

Answer: Please Contact Us with your order number as soon as possible so we can check and boost the delivery process. You can email us at support@kezanimart.com

Q #6: I want to return my purchase, what should I do?

Answer: Check our Return Policy

Q #7” What do I do if my product arrived damaged?

Answer: Please take a picture and email it to us at support@fiamari.com within 48 hours of receiving your order. We will only replace damaged goods.

Q #8: Do you accept international credit cards?

Answer: Yes, we accept most of the payment methods including Paypal

Q #9: Do I need an account to place an order?

Answer: No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases directly from your account.